WIDE HORIZONS BOOKING POLICY
Terms & Conditions
BOOKING & PAYMENT
A booking is made upon confirmation in writing with a booking reference and a deposit of 50%. Full payment is required 30 days prior to arrival
CANCELLATIONS
Cancellations will attract a cancellation fee as follows:
- more than 90 days prior to arrival - 25% of the booking amount
- 30 - 90 days prior to arrival - 50% of the total booking amount
- Within 30 days of arrival – 100% of the total booking amount
CHECK IN
Check in: 2pm-5pm
A late check-in fee of E200 is due thereafter. Please allow at least 1hr to travel from Malkerns or Matsapha depending on driving speed. Wide Horizons Mountain Retreat is off-the-beaten-track on a rural gravel road (see detailed directions). A high clearance vehicle is advised
CHECK OUT
Check out:7am -10am.
CATERING & MEALS
If self-catering we advise that clients arrive with all supplies for the duration of your stay as the nearest shops are at least a 45 minute drive away. Meals are available by pre-booking at least 48 hours prior to arrival. Wine, beers, various cool drinks and water are available at Wide Horizons Mountain Retreat, other beverages should be brought with you
BREAKAGES
The Guest agrees to cover the cost of replacement of any items, equipment or materials that they damage or lose. They will be informed of this cost timeously and agree that it be deducted as part of the payment to Wide Horizons Mountain Retreat
LIABILITY
You warrant that you have familiarized yourself with all risks associated with staying at Wide Horizons and accept all liability for your stay and agree to indemnify Wide Horizons and it’s owners and staff from any liability associated with any loss or damage you may suffer as a result of your stay.
PRIVACY
All personal information you provide is required solely for your booking. Your information will not be sold or made available to third parties. Wide Horizons may send you information should you subscribe to it's newsletter and you may unsubscribe at any time
COVID-19 EMERGENCY POLICY (EFFECTIVE FROM 16 MARCH UNTIL 30 MAY 2020)
We fully understand and appreciate the magnitude of the current global travel dilemma due to the Corona Virus pandemic and as such we wish to be lenient on our guests at this challenging time. As a result, we have adopted the below for the duration of the above mentioned dates
- Bookings postponed at least 2 weeks prior to travel, but taken up within 6 months of the original booking date will attract no amendment fees
- Subject to confirmation by management, Wide Horizons Mountain Retreat will honour the original rate charged for bookings postponed up to 12 months from date of booking
- Should a booking for a low season period, be postponed to a high season period, Wide Horizons Mountain Retreat will charge the difference between the low season and high season rate (as at the time of the initial booking)
- Bookings may only be amended once free of charge
- Standard terms and conditions will apply to cancellations
