WIDE HORIZONS BOOKING POLICY
TERMS & CONDITIONS
BOOKING & PAYMENT
A booking is made upon confirmation in writing with a booking reference & receipt of deposit.
Full payment is due 30 days prior to arrival. 50 % deposit is due 31 days or more prior to arrival. In the event of non-payment of a deposit or balance due, Wide Horizons Mountain Retreat reserves the right to cancel any bookings without notice or liability to the client. Please note payment is the client’s responsibility and that any international bank charges or transaction fees incurred during the payment process is the responsibility of the client and will be borne by the client.
CANCELLATIONS
Having confirmed your booking, you have concluded a contract with us and we are holding your accommodation exclusively for you. Because the room is kept for you, it is unavailable for others to book. Cancellations pose a significant challenge for our operations as we turn away other potential guests during the time your room was reserved for you. Because of this, kindly be understanding of our cancellation policy which helps to balance the potential loss of revenue whilst ensuring the sustainability of our services for all guests. If in doubt when booking, we recommend travel insurance to protect against unforeseen circumstances that may arise. Cancellations will attract the following fees :
CHILDREN & EXTRA BED
All children are welcome
Children under 2 years are free
Children between 2-12 years pay half price
CHECK IN
Check in: 2pm-5pm
A late check-in fee of E200 is due thereafter. Please allow at least 1 hour to travel from Malkerns or Matsapha, depending on driving speed. Wide Horizons Mountain Retreat is off-the-beaten-track and access is by a rural gravel road (click here for directions). A high clearance vehicle is advised. In wet conditions a 4x4 may be required
CHECK OUT
Check out: 7am -10am
CATERING & MEALS
If self-catering we advise that clients arrive with all supplies for the duration of their stay as the nearest shops are about 45 minutes’ drive away. Meals are available by pre-booking for a minimum of 8 guests and at least 7 days prior to arrival. Wine, beers, various cool drinks and water are available at the Wide Horizons reception. Any special beverages should be brought with you
BREAKAGES
The Guest agrees to cover the cost of replacement of any items, equipment or materials that they damage or lose. They will be informed of this cost and agree that Wide Horizons Mountain Retreat may debit this amount to their account or card
SMOKING
We are committed to providing a clean and healthy environment for all our guests. To maintain a smoke-free and enjoyable atmosphere, please do not smoke in any of the Lodge buildings, including guest rooms, common areas and dining areas, using tobacco products, electronic cigarettes and vaping devices
GUEST IDENTIFICATION
Guests must present valid identification (ID and / or passport) during check-in for security purposes
LIABILITY
You warrant that you have familiarized yourself with all risks associated with staying at Wide Horizons Mountain Retreat and accept all liability for your stay. By booking with Wide Horizons Mountain Retreat, you agree to abide by the conditions of entry and code of conduct attached herewith. You agree to read these fully and to sign and send to our reservations office prior to your arrival
All bookings are at your own risk and are subject to force majeure. Where Wide Horizons Mountain Retreat is unable to fulfill the booking as a result of unforeseen circumstances beyond its control (including an Act of God, Act of Government, or other Authorities, wars, hostilities, civil disturbances, strikes, riots, epidemics, guarantees, delay in construction or completion of new facilities or renovations), then Wide Horizons Mountain Retreat shall not be liable for any loss or damage and no refunds will be due
PRIVACY
Your personal information is essential for the booking process and will not be shared with third parties. Wide Horizons Mountain Retreat may send information, including newsletters, to guests and subscribers, with the option to unsubscribe anytime
PETS
Pets are not allowed
PARKING
Free parking on site for guests that stay over-night
ONLINE PAYMENTS
All payments to be made to Rosecraft Pty Ltd bank account (Trading as Wide Horizons Retreat)
GOVERNING LAW & JURISDICTION
These Terms will be governed by and interpreted in accordance with the laws of the Kingdom of Eswatini, and you submit to the non-exclusive jurisdiction of the state courts located in the Kingdom of Eswatini for the resolution of any disputes
COUNTRY DOMICILE
Country Domicile is registered as Eswatini
OPERATING ADDRESS
Rem 7 of Farm 375
Manzini
Eswatini
TRANSACTION CURRENCY
All transactions will be conducted in the Swazi currency of Emalangeni (which is pegged to the South African Rand)
TERMS & CONDITIONS
BOOKING & PAYMENT
A booking is made upon confirmation in writing with a booking reference & receipt of deposit.
Full payment is due 30 days prior to arrival. 50 % deposit is due 31 days or more prior to arrival. In the event of non-payment of a deposit or balance due, Wide Horizons Mountain Retreat reserves the right to cancel any bookings without notice or liability to the client. Please note payment is the client’s responsibility and that any international bank charges or transaction fees incurred during the payment process is the responsibility of the client and will be borne by the client.
CANCELLATIONS
Having confirmed your booking, you have concluded a contract with us and we are holding your accommodation exclusively for you. Because the room is kept for you, it is unavailable for others to book. Cancellations pose a significant challenge for our operations as we turn away other potential guests during the time your room was reserved for you. Because of this, kindly be understanding of our cancellation policy which helps to balance the potential loss of revenue whilst ensuring the sustainability of our services for all guests. If in doubt when booking, we recommend travel insurance to protect against unforeseen circumstances that may arise. Cancellations will attract the following fees :
- 30 days prior to arrival (and no shows) – 100% of the total booking amount
- 31 - 90 days prior to arrival - 50% of the total booking amount
- 91 days or more prior to arrival - 25% of the booking amount
CHILDREN & EXTRA BED
All children are welcome
Children under 2 years are free
Children between 2-12 years pay half price
CHECK IN
Check in: 2pm-5pm
A late check-in fee of E200 is due thereafter. Please allow at least 1 hour to travel from Malkerns or Matsapha, depending on driving speed. Wide Horizons Mountain Retreat is off-the-beaten-track and access is by a rural gravel road (click here for directions). A high clearance vehicle is advised. In wet conditions a 4x4 may be required
CHECK OUT
Check out: 7am -10am
CATERING & MEALS
If self-catering we advise that clients arrive with all supplies for the duration of their stay as the nearest shops are about 45 minutes’ drive away. Meals are available by pre-booking for a minimum of 8 guests and at least 7 days prior to arrival. Wine, beers, various cool drinks and water are available at the Wide Horizons reception. Any special beverages should be brought with you
BREAKAGES
The Guest agrees to cover the cost of replacement of any items, equipment or materials that they damage or lose. They will be informed of this cost and agree that Wide Horizons Mountain Retreat may debit this amount to their account or card
SMOKING
We are committed to providing a clean and healthy environment for all our guests. To maintain a smoke-free and enjoyable atmosphere, please do not smoke in any of the Lodge buildings, including guest rooms, common areas and dining areas, using tobacco products, electronic cigarettes and vaping devices
GUEST IDENTIFICATION
Guests must present valid identification (ID and / or passport) during check-in for security purposes
LIABILITY
You warrant that you have familiarized yourself with all risks associated with staying at Wide Horizons Mountain Retreat and accept all liability for your stay. By booking with Wide Horizons Mountain Retreat, you agree to abide by the conditions of entry and code of conduct attached herewith. You agree to read these fully and to sign and send to our reservations office prior to your arrival
All bookings are at your own risk and are subject to force majeure. Where Wide Horizons Mountain Retreat is unable to fulfill the booking as a result of unforeseen circumstances beyond its control (including an Act of God, Act of Government, or other Authorities, wars, hostilities, civil disturbances, strikes, riots, epidemics, guarantees, delay in construction or completion of new facilities or renovations), then Wide Horizons Mountain Retreat shall not be liable for any loss or damage and no refunds will be due
PRIVACY
Your personal information is essential for the booking process and will not be shared with third parties. Wide Horizons Mountain Retreat may send information, including newsletters, to guests and subscribers, with the option to unsubscribe anytime
PETS
Pets are not allowed
PARKING
Free parking on site for guests that stay over-night
ONLINE PAYMENTS
All payments to be made to Rosecraft Pty Ltd bank account (Trading as Wide Horizons Retreat)
GOVERNING LAW & JURISDICTION
These Terms will be governed by and interpreted in accordance with the laws of the Kingdom of Eswatini, and you submit to the non-exclusive jurisdiction of the state courts located in the Kingdom of Eswatini for the resolution of any disputes
COUNTRY DOMICILE
Country Domicile is registered as Eswatini
OPERATING ADDRESS
Rem 7 of Farm 375
Manzini
Eswatini
TRANSACTION CURRENCY
All transactions will be conducted in the Swazi currency of Emalangeni (which is pegged to the South African Rand)
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