LODGE MANAGER Fancy living on a mountain in rural Swaziland? Interested in helping us grow Wide Horizons to be Swaziland's leading lodge? We seek a lodge manager - ideally a couple to start in July 2019.
Package: 2 year contract, live-in position with accommodation provided, a basic pay of R7,000 per month, plus a profit incentive with the opportunity to earn an additional R5,000 per month, plus access to a vehicle for company use, plus access to internet and phone.
A diploma or degree in hospitality (or similar qualification)
At least 6 years relevant professional experience
A friendly nature & experience with international guest supervision
Excellent Computer skills (word, excel, internet, email, social media)
Excellent English communication skills
A valid manual driving license of at least 3 yrs with lots of recent experience
Experience with tourist customer care
Skill with invoicing, budgeting & managing funds
Experience with taking & managing reservations
Skill in marketing, advertising and sales
Willingness to work flexible hours & live in a remote location
Exemplary track record
Skill in cooking well, preparing & serving food
Skill in handy-man maintenance work
Experience with travel in multiple countries
Experience with lodge or hotel management
An interest in hiking and nature
Experience with managing community volunteer projects
Job Description: As Manager of Wide Horizons Mountain Lodge Retreat you would manage the day-to-day operations of the accommodation business and wildlife estate including:
overseeing adequate preparation of rooms prior to arrival,
welcoming guests on arrival,
preparing invoices & processing payments,
answering queries & supporting guests during their stay,
checking out guests on departure,
marketing the accommodation & growing occupancy & sales,
overseeing the preparation & serving of dinners & breakfasts
overseeing road and fence maintenance,
overseeing veld and game management,
overseeing the maintenance of facilities and assisting with other tasks associated with the accommodation business and estate.
In this position you would manage 5 staff (two cleaners, two maintenance staff, a maintenance supervisor (indvuna) and a security guard) and report to the owners (Kim & Robin Roques). Since the occupancy levels of the accommodation are relatively low there will be quiet periods of a week or so where the focus of the work will be estate maintenance and improvement and marketing, with short periods of high occupancy where the focus of the work will be cleaning, guest check-ins, guest experience & customer care, guest check-outs etc with busy times being evenings and mornings especially on weekends (and other periods of high occupancy). You would need to be flexible regarding working hours. Given the remote location this position suites a management couple looking for a quiet rural lifestyle with the prospect of growing with the business.